Effective Date: [To be confirmed by TenMed Network — pending legal review]
Last Updated: [To be confirmed by TenMed Network — pending legal review]
TenMed Network (“TenMed Network,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information submitted through this website.
This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website or contact us through our online forms.
Information we collect
We may collect:
- Name
- Email address
- Telephone number, if provided
- Organization or company name, if provided
- Subject and message content
- Technical information such as browser type, device type, IP address, approximate location, and website usage data
- Information voluntarily provided when requesting information or support
Please do not submit medical records, diagnoses, insurance information, protected health information, or other sensitive medical information through the website contact form.
How we use information
We may use information to:
- Respond to inquiries and support requests
- Communicate with you about TenMed Network services
- Operate, maintain, secure, and improve the website
- Prevent fraud, spam, misuse, and security incidents
- Maintain business, legal, and compliance records
- Comply with applicable legal obligations
- Evaluate website performance and user experience
We do not sell personal information submitted through this website.
Contact form communications
Contact form submissions are routed to Support@tenmednetwork.com.
We use reasonable administrative, technical, and organizational safeguards to protect submitted information. However, ordinary website forms and email are not automatically suitable for transmitting protected health information.
Do not use the public contact form for urgent medical issues or to transmit sensitive medical information.
HIPAA-related information
HIPAA may apply only when TenMed Network is acting as a HIPAA covered entity or business associate and the relevant information qualifies as protected health information.
Where HIPAA applies, TenMed Network will maintain appropriate policies, procedures, workforce controls, contractual safeguards, and administrative, physical, and technical safeguards as required by applicable law.
This website privacy policy alone does not establish that TenMed Network is HIPAA certified or that every website feature is HIPAA compliant.
Cookies and analytics
The website may use cookies, analytics tools, or similar technologies to operate the website, understand usage, improve performance, and maintain security.
Where required, visitors will be given appropriate choices regarding non-essential cookies. The website should not send protected health information or sensitive form content to analytics, advertising, session-recording, or tracking tools.
Service providers
We may use carefully selected third-party providers for hosting, email delivery, security, analytics, customer support, and website operations.
Service providers may process information only as necessary to provide services to TenMed Network and subject to appropriate contractual and security safeguards.
If a provider may create, receive, maintain, or transmit protected health information on behalf of TenMed Network, the provider must be evaluated for HIPAA applicability and a business associate agreement should be used where required.
Data retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, legitimate business needs, security, dispute resolution, legal obligations, and compliance requirements.
Retention periods may vary depending on the type of information and the reason it was collected.
Data security
We use reasonable safeguards designed to protect information from unauthorized access, use, alteration, disclosure, or destruction.
No method of transmission or storage is completely secure. Visitors should avoid sending sensitive medical information through ordinary email or public website forms.
Data disclosures
We may disclose information:
- To service providers supporting website operations
- To professional advisers where necessary
- To comply with legal obligations or lawful requests
- To protect rights, safety, property, or website security
- In connection with a business transfer, merger, acquisition, or restructuring
- With authorization or direction from the individual
Individual privacy rights
Depending on applicable law and the nature of the information, individuals may have rights to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion where legally permitted
- Withdraw consent where processing is based on consent
- Request information about processing
- Raise a privacy concern or complaint
To submit a privacy request, contact Support@tenmednetwork.com. We may need to verify the identity of the requester before fulfilling a request.
India privacy notice
Where applicable, TenMed Network will process digital personal data in accordance with applicable Indian data-protection requirements, including the Digital Personal Data Protection Act, 2023 and applicable rules and notifications in force.
The website should provide appropriate notice regarding the purpose of processing, contact details, consent or other lawful basis where applicable, security safeguards, retention, grievance handling, and individual rights.
Children’s privacy
This website is not directed to children. We do not knowingly collect personal information from children in violation of applicable law.
International processing
Information may be processed in countries other than the visitor’s location through hosting, email, security, or other service providers. Where required, appropriate safeguards will be implemented.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.
Contact
For privacy, data-protection, or website questions, contact Support@tenmednetwork.com.