Effective Date: [To be confirmed by TenMed Network — pending legal review]
Last Updated: [To be confirmed by TenMed Network — pending legal review]
TenMed Network (“TenMed Network,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information submitted through this website.
This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website or contact us through our online forms.
Information we collect
We may collect:
- Name
- Email address
- Telephone number, if provided
- Organization or company name, if provided
- Subject and message content
- Technical information such as browser type, device type, IP address, approximate location, and website usage data
- Information voluntarily provided when requesting information or support
Please do not submit medical records, diagnoses, insurance information, protected health information, or other sensitive medical information through the website contact form.
How we use information
We may use information to:
- Respond to inquiries and support requests
- Communicate with you about TenMed Network services
- Operate, maintain, secure, and improve the website
- Prevent fraud, spam, misuse, and security incidents
- Maintain business, legal, and compliance records
- Comply with applicable legal obligations
- Evaluate website performance and user experience
We do not sell personal information submitted through this website.
Contact form communications
Contact form submissions are routed to Support@tenmednetwork.com.
We use reasonable administrative, technical, and organizational safeguards to protect submitted information. However, ordinary website forms and email are not automatically suitable for transmitting protected health information.
Do not use the public contact form for urgent medical issues or to transmit sensitive medical information.
HIPAA-related information
HIPAA may apply only when TenMed Network is acting as a HIPAA covered entity or business associate and the relevant information qualifies as protected health information.
Where HIPAA applies, TenMed Network will maintain appropriate policies, procedures, workforce controls, contractual safeguards, and administrative, physical, and technical safeguards as required by applicable law.
This website privacy policy alone does not establish that TenMed Network is HIPAA certified or that every website feature is HIPAA compliant.
Cookies and analytics
The website may use cookies, analytics tools, or similar technologies to operate the website, understand usage, improve performance, and maintain security.
Where required, visitors will be given appropriate choices regarding non-essential cookies. The website should not send protected health information or sensitive form content to analytics, advertising, session-recording, or tracking tools.
Service providers
We may use carefully selected third-party providers for hosting, email delivery, security, analytics, customer support, and website operations.
Service providers may process information only as necessary to provide services to TenMed Network and subject to appropriate contractual and security safeguards.
If a provider may create, receive, maintain, or transmit protected health information on behalf of TenMed Network, the provider must be evaluated for HIPAA applicability and a business associate agreement should be used where required.
Data retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, legitimate business needs, security, dispute resolution, legal obligations, and compliance requirements.
Retention periods may vary depending on the type of information and the reason it was collected.
Data security
We use reasonable safeguards designed to protect information from unauthorized access, use, alteration, disclosure, or destruction.
No method of transmission or storage is completely secure. Visitors should avoid sending sensitive medical information through ordinary email or public website forms.
Data disclosures
We may disclose information:
- To service providers supporting website operations
- To professional advisers where necessary
- To comply with legal obligations or lawful requests
- To protect rights, safety, property, or website security
- In connection with a business transfer, merger, acquisition, or restructuring
- With authorization or direction from the individual
Individual privacy rights
Depending on applicable law and the nature of the information, individuals may have rights to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion where legally permitted
- Withdraw consent where processing is based on consent
- Request information about processing
- Raise a privacy concern or complaint
To submit a privacy request, contact Support@tenmednetwork.com. We may need to verify the identity of the requester before fulfilling a request.
India privacy notice — Digital Personal Data Protection Act, 2023
TenMed Network (TEN — Total Emergency Network) is the Data Fiduciary for the personal data collected through this website. This notice is provided under Section 5 of the Digital Personal Data Protection Act, 2023 (DPDP Act) and the rules in force under it.
Personal data we collect through forms: your name, mobile number, city and — where you choose to provide them — email address and a short description of your transport requirement. Callback forms on our landing pages collect three fields only: name, mobile number and city. We ask you not to submit medical records, diagnoses or other health information through any form on this site.
Purpose of processing: to call you back, to coordinate or quote a medical transport, to keep a record of the request for service quality and dispute handling, and to meet legal or regulatory obligations. We do not sell personal data, and we do not use form data for unrelated advertising.
Lawful basis — consent: before you can submit a callback or contact form you must tick an unticked consent box confirming that TEN may contact you by phone, SMS or WhatsApp about your request and process the details you entered for that purpose. Consent is requested in clear language, is specific to that purpose, and is recorded with a version stamp against your request. Where a transport is already underway, processing may also rest on the legitimate uses recognised in Section 7 of the DPDP Act, including responding to a medical emergency or a threat to life.
Withdrawing consent: you may withdraw consent at any time, as easily as it was given, by writing to Support@tenmednetwork.com with the mobile number you used. We stop further processing for that purpose on receipt; withdrawal does not affect processing already carried out, or records we must keep by law.
Your rights as a Data Principal: access a summary of your personal data and processing, correction or completion of inaccurate data, erasure where retention is no longer required, nomination of another individual to exercise your rights, and grievance redressal. Requests are answered within the timelines prescribed under the DPDP Act.
Grievance officer: write to Support@tenmednetwork.com with the subject line "DPDP grievance". If a grievance is not resolved to your satisfaction, you may approach the Data Protection Board of India.
Retention: form submissions are retained only as long as needed for the purpose above and for the record-keeping period required by applicable law, after which they are deleted or anonymised.
Children: we do not knowingly process the personal data of a child (under 18) without verifiable parental consent, and we do not carry out tracking, behavioural monitoring or targeted advertising directed at children.
Analytics and advertising cookies: Google Analytics 4 and Google Ads measurement tags load with Consent Mode v2 set to denied by default. Analytics and advertising storage are enabled only after you accept, and you can change or withdraw that choice at any time from our Cookie Policy page. Measurement events record only the page, city, service and interaction type — never your name, number or any health information.
Children’s privacy
This website is not directed to children. We do not knowingly collect personal information from children in violation of applicable law.
International processing
Information may be processed in countries other than the visitor’s location through hosting, email, security, or other service providers. Where required, appropriate safeguards will be implemented.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.
Contact
For privacy, data-protection, or website questions, contact Support@tenmednetwork.com.