Request tracking
Track your ambulance request
Enter the reference number from your booking confirmation to see the current stage of your transfer. Status is updated by the TEN coordination desk.
What you will see
Once you enter your reference we show the ten stages of your transfer, the assigned coordinator and vehicle, and confirmed ETA and pricing where available.
- Request received
- Clinical review
- Ambulance search
- Ambulance assigned
- Crew preparing
- Ambulance en route
- Ambulance arrived
- Patient onboard
- Near destination
- Hospital handover completed