How to cancel or change a booking
Cancellations and changes are handled by the coordination desk, which is open 24 hours a day. Call +91 73311 05533 or message us on WhatsApp with the name and phone number used for the booking. You can also write to Support@tenmednetwork.com. Please cancel as early as you can — an ambulance held for one family is unavailable to another.
When charges may apply
- Before dispatch. If the request is cancelled before an ambulance is dispatched, no service charge applies.
- After dispatch. Once a vehicle has left for the pickup location, the operator may charge for the distance travelled and waiting time. The coordinator will tell you the amount before you confirm the cancellation.
- Long-distance, air and train transfers. These involve third-party bookings such as aircraft charter, rail berths and permissions. Amounts already committed to those third parties may be non-refundable. The applicable terms are confirmed in writing at the time of booking.
Refunds
Where a refund is due, it is returned to the original payment method. Once approved, processing is initiated within 7 working days; the time it takes to appear in your account depends on your bank or payment provider. If you were charged for a service that was not provided, contact us and we will review the case and correct it.
Disputes and escalation
If you disagree with a charge, email Support@tenmednetwork.com with the booking details and the reason. We will acknowledge your message and give you a written outcome. Nothing in this policy limits your rights under Indian consumer law.
Pricing is confirmed before dispatch
Prices shown anywhere on this website are indicative. The final quote depends on the level of care required, distance, waiting time and any third-party costs, and the coordinator confirms it with you before an ambulance is dispatched.
See also our Terms of Service, Privacy Policy and contact details.